Privacy policy

Last updated: December 7, 2025

StickyPins Ltd (“StickyPins”, “we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). StickyPins is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details such as your name, billing address, shipping address, telephone number and email address.

  • Financial information such as payment card details, payment method, transaction details and payment confirmations (these are generally processed by our payment providers rather than stored by us).

  • Account information such as your username, password, security questions, preferences and settings if you create an account.

  • Transaction information such as the items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your purchase history.

  • Communications with us such as the content of messages or enquiries you send to us (for example, customer support requests).

  • Device information such as information about your device, browser and network connection, your IP address and other unique identifiers.

  • Usage information such as details about how you use and navigate the Services, including pages viewed, links clicked and the time, frequency and duration of your visits.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, place an order, contact us or otherwise provide information to us.

  • Automatically through the Services, including from your device when you visit our website, use our products or services, or interact with our emails, and through the use of cookies and similar technologies (see “Cookies and similar technologies” below).

  • From our service providers, when we engage them to perform services on our behalf and they collect or process personal information for us.

  • From partners or other third parties, such as marketing or advertising partners, where permitted by law.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags and similar tracking technologies (“cookies”) to operate and improve the Services, understand how they are used, remember your preferences and, where permitted by law, provide you with more relevant advertising and marketing.

Cookies may be set by us (first-party cookies) or by third parties (third-party cookies), such as analytics providers or advertising partners that help us measure the effectiveness of our campaigns and show you ads that may be of interest to you.

Where required by law (for example, in the UK/EEA), we will ask for your consent to use non-essential cookies via a banner or similar tool when you first visit our site. You can usually remove or reject cookies through your browser or device settings, but doing so may affect the availability and functionality of certain parts of the Services.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor and improve the Services

We use your personal information to:

  • provide and operate the Services;

  • process and fulfil your orders, including taking payment, arranging shipping and handling returns or exchanges;

  • remember your preferences and items you are interested in;

  • manage and maintain your account;

  • recommend products that might interest you; and

  • maintain and improve our website, products and overall customer experience.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as to:

  • send you marketing, advertising and promotional communications by email, text message or post (where permitted by law and your preferences); and

  • show you online advertisements for our products on our website and on other websites or apps, which may be based on your purchases, browsing history or other activity on the Services.

Where required by law, we will only send you electronic marketing with your consent. You can opt out of marketing communications at any time (see “Managing communication preferences” below).

Security and fraud prevention

We use your personal information to:

  • authenticate your account;

  • provide a secure shopping and payment experience;

  • detect, investigate and respond to suspected fraudulent, illegal or malicious activity; and

  • protect our customers, the public and our business.

Communicating with you

We use your personal information to:

  • respond to your questions and requests;

  • provide customer support; and

  • send you important service messages (for example, order confirmations, shipping updates, changes to our terms or policies).

Legal reasons

We also use your personal information to:

  • comply with applicable laws and regulations;

  • respond to lawful requests and legal process from authorities;

  • enforce or defend our legal rights; and

  • manage disputes and legal claims.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy:

  • Service providers: with Shopify and other vendors who provide services for us, such as IT and website hosting, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

  • Business and marketing partners: with partners that help us carry out marketing and advertising activities, measure performance and understand our customers. These partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to object to or opt out of certain data sharing for targeted advertising (see “Your rights and choices” below).

  • At your direction: when you ask us to share information, such as to ship products to you, or when you use social media widgets or login integrations.

  • Within our group: with our affiliates or within our corporate group, where applicable.

  • For business or legal reasons: in connection with a business transaction (such as a merger, acquisition or sale of assets), to comply with legal obligations (for example, responding to subpoenas or court orders), or to protect or defend the Services, our rights, or the rights of our customers or others.

We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and stored by Shopify, and may be shared with third parties in other countries in order to provide and improve the Services.

To help protect, grow and improve our business, we also use certain Shopify features that use information about your interactions with our store, other merchants and Shopify. In those cases, Shopify is responsible for the processing of your personal information for those specific purposes and for handling your privacy rights relating to that processing.

To learn more about how Shopify uses your personal information and any rights you may have in relation to Shopify’s processing, please see the Shopify Consumer Privacy Policy (available at: https://www.shopify.com/legal/privacy) and the Shopify Privacy Portal (https://privacy.shopify.com), where you may be able to exercise certain rights depending on where you live.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party site, that site’s own privacy and security policies will apply, not this Privacy Policy.

We are not responsible for the privacy or security of such third-party sites, or for the accuracy, completeness or reliability of information found there. Information you post on public or semi-public areas (for example, social media platforms) may be visible to other users and used by us or by third parties in ways outside our control.

Children’s Data

The Services are intended for use by adults. We do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below so that we can delete it. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use technical and organisational measures designed to protect your personal information. However, no security measures are perfect and we cannot guarantee absolute security. Information you send to us may not be secure while in transit; please avoid sending sensitive or confidential information via unsecure channels.

We keep your personal information for as long as necessary for the purposes described in this Privacy Policy, including to:

  • operate the Services;

  • maintain your account;

  • complete transactions and provide support;

  • comply with legal obligations; and

  • resolve disputes and enforce our rights.

Retention periods may vary depending on the type of data and legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may be permitted or required to decline your request.

  • Right of access / right to know: to request access to the personal information we hold about you.

  • Right to delete: to request that we delete personal information we hold about you.

  • Right to correct: to request that we correct inaccurate personal information.

  • Right to portability: to request a copy of your personal information in a portable format and, where technically feasible, to request that we transfer it to a third party.

  • Right to opt out of “sale” or “sharing” for targeted advertising (where applicable): depending on where you reside, you may have a right to opt out of the “sale” or “sharing” of your personal information, or of processing for targeted advertising.

If you visit our website with a Global Privacy Control (“GPC”) signal enabled, we will treat that signal as a request to opt out of certain uses of your information for the browser and device you use, where required by law. To learn more about GPC, visit https://globalprivacycontrol.org. Other than the Global Privacy Control, we do not respond to other “Do Not Track” signals that may be sent from your browser or device.

Managing communication preferences

We may send you promotional emails. You can opt out of receiving these at any time by clicking the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing, we may still send you non-promotional messages (for example, about your orders or important service updates).

Additional rights for UK and EEA residents

If you are located in the United Kingdom or European Economic Area, and subject to local law, you may also have the right to:

  • Object to processing of your personal information for certain purposes, and

  • Request restriction of processing of your personal information in certain circumstances.

  • Withdraw consent where we rely on consent to process your personal information. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

You can exercise any of these rights by contacting us using the details below. To learn more about how Shopify uses your personal information and your rights in relation to Shopify’s processing, you can visit https://privacy.shopify.com/en.

We may ask you for information to help us confirm your identity before we act on your request. You may also appoint an authorised agent to make requests on your behalf, where permitted by law.

We will not treat you unfairly for exercising your privacy rights.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below. We will do our best to respond and resolve them.

You may also have the right to lodge a complaint with your local data protection authority. In the EEA, a list of supervisory authorities is available at: https://edpb.europa.eu.

International Transfers

We may transfer, store and process your personal information outside the country where you live. This includes transfers to Canada, the United States and other countries where Shopify, our service providers or partners operate.

Where we transfer personal information from the UK or EEA to countries that have not been recognised as providing an adequate level of protection, we will rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and/or the UK’s International Data Transfer Agreement or Addendum, unless another lawful transfer mechanism is available.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for operational, legal or regulatory reasons. When we do, we will post the updated policy on this page, update the “Last updated” date above and provide any other notice required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: info@stickypins.co.uk

Post: StickyPins Ltd, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

For the purpose of applicable data protection laws, StickyPins Ltd is the data controller of your personal information.